Telecom
The telecom industry builds, maintains and operates the networks that deliver one of the most essential services to people and organisations globally.
The landscape
Mature communications operators have typically grown through consolidation. Adding bolt-on solutions to existing infrastructure to handle new services has resulted in complex, unwieldy and often isolated operating models.
Telecom service providers face tremendous challenges: improving profit margins against falling ARPU, high customer churn, fierce competition, customer experience, maintaining quality of service, demand for new services and bundles, and heavy investment for network transformation.
Challenges we see in this sector
Isolated operating models
Decades of bolt-on systems leave operators with complex, poorly integrated estates.
Encrypted traffic blind spots
Encrypted traffic increases security but reduces visibility into what is actually traversing the infrastructure. Enterprises must balance protection against network and application performance.
Margin pressure
Falling ARPU and churn demand efficiency gains that legacy operations cannot deliver.
Solutions we deliver
Operations transformation
Rationalise and standardise the operating model end to end.
Enterprise resource planning
Integrated ERP aligned to telecom process models.
Consulting services
Define, design and standardise reference models for the estate.
Cloud services
Migrate and modernise network and business support systems.
BI and analytics
Churn prediction, quality-of-service reporting and revenue assurance.
Performance testing
Get the most from today’s encryption capabilities without losing visibility.
Telecom practice highlights
We have supported network-test and assurance work in this sector since 2011, when we began a long-term engagement with Spirent covering security testing services. That grounding in test and measurement shapes how we approach operator transformation today.
2011
Serving telecom since
Long-term Spirent engagement
20%
Opex reduction
Through operations transformation
100%
Service availability
Target on assured networks
Other industries we serve
Healthcare
Connected care, practice management and wireless remote patient monitoring.
Read moreReal Estate
Intelligent property, facility and resident platforms for connected developments.
Read moreAviation
Flight planning, weather, NOTAMs and FDTL — plus charter operations including NAVLOG and runway analysis.
Read more
Building for telecom?
Bring us the constraint you cannot design around. That conversation is usually more useful than a capability deck.